ITSM

  • Incident management

    Streamlined service restoration with intelligent routing and build-in collaboration.

  • Problem management

    Identify the root cause of issues and proactively prevent future disruptions

  • Change and release management

    Reduce change-related risks and costs while accelerating the release of business services.

  • Request management

    Give end users a modern, consumer-like experience throught a self-service portal

  • Virtual agent

    Use chatbots to provide consistent IT services that increase CSAT and IT productivity.

  • Agent intelligence

    Resolve issues faster by using machine learning to categorize, route, and prioritize issues.

  • Performance analytics

    Use dashboards to anticipate trends, prioritize resources, and drive service improvements.

  • Walk-up experience

    Boost customer satisfaction with a streamlined channel for face-to-face IT support requests.

  • Performance analytics

    Use dashboards to anticipate trends, prioritize resources, and drive service improvements.

  • Walk-up experience

    Boost customer satisfaction with a streamlined channel for face-to-face IT support requests.

  • Performance analytics

    Use dashboards to anticipate trends, prioritize resources, and drive service improvements.

  • Walk-up experience

    Boost customer satisfaction with a streamlined channel for face-to-face IT support requests.

  • Knowledge management

    Capture and package knowledge from across the organization for employees to access on demand.

  • Asset & cost management

    Track costs, quantities, and contracts for hardware and virtual assets.

  • Reports & dashboards

    Generate and distribute customized reports and dashboard on demand and in real time.

  • Service level management

    Monitor performance against service commitments and prioritize, reassign, and escalate tasks.